Providing IT support services such as helpdesk assistance, remote desktop support, and network/infrastructure monitoring. BPO IT teams handle troubleshooting of internal IT issues, user account management, software installation and updates, and ensure system uptime for client organizations. (Many leading BPO firms offer IT services and technical support as part of their core offerings.) These services allow companies to outsource their internal tech support or user support desks to specialized teams.
Analyzing client workflows and building automation scripts/bots to handle repetitive tasks. BPO providers can design, develop, and maintain RPA solutions that automate data transfers, form fillings, report generation, and other rule-based processes. By implementing RPA, the BPO helps improve efficiency and reduce manual effort for the client, often integrating these bots into the overall operations it manages.
Preparing and processing data for AI and machine learning projects. This includes image, text, and video annotation, data labeling, transcription of audio, and data categorization performed by trained specialists. Such services support clients in developing AI models (for example, training computer vision or natural language processing systems) by providing high-quality, human-verified training data at scale.
Collecting, analyzing, and reporting business data to provide insights and support decision-making. BPO analytics teams can generate regular dashboards, perform data mining, run financial analysis, and track KPIs for clients. They often leverage the latest analytics tools or even AI to derive business intelligence. (Many outsourcing partners now include data analytics & BI services to help optimize operations.) This may also involve providing insights on customer behavior, process efficiencies, and forecasting to drive continuous improvement for the client.
Consulting services aimed at business process optimization and transformation – BPO experts evaluate the client’s current processes, identify inefficiencies or automation opportunities, and recommend improvements. This can include technology consulting (selecting or implementing new software platforms), redesigning workflows for better productivity, and guiding digital transformation initiatives. In many cases, BPO companies leverage their broad process experience and analytics to act as a process consultant, helping clients streamline operations beyond the initial outsourced scope.